Return/Exchange Policy
Returns
To be eligible for a return, please contact us within 14 days of receiving your order. You can contact us at info@creativevinylsupply.ca.
Please provide the following information in your email:
-order number
-reason for return
-photo of items being returned
Your return request must be approved before shipping the items back. Once your request is accepted, we will then provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Your item must be returned in the same condition that you received it, unused, in its original packaging, and at your expense.
We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and issues
We want you to be happy with your purchase. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on clearance items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
You can always contact us for any return question at info@creativevinylsupply.ca